Refund and Returns Policy

Effective Date: 23rd Jan 2025

At Datazeal, customer satisfaction is our priority. We strive to ensure you are happy with your purchase. If you are not entirely satisfied, we’re here to help.

Returns

Eligibility for Returns

1. You have 5 days from the date of receipt to return an item.

2. To be eligible for a return, the item must:

   • Be unused and in the same condition that you received it.

   • Be in the original packaging.

   • Include the receipt or proof of purchase.

Non-Returnable Items Certain items are exempt from being returned, including:

• Downloadable software or digital products.

• Gift cards.

• Personalized or custom-made items.

Refunds

Process for Refunds

1. Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.

2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Partial Refunds Partial refunds may be granted for items:

• Not in their original condition, damaged, or missing parts for reasons not due to our error.

• Returned after the 5-day return window.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order details.

Shipping for Returns

1. Customers are responsible for paying their own shipping costs for returning items.

2. Shipping costs are non-refundable.

3. If you receive a refund, the cost of return shipping may be deducted from your refund.

4. For returns, please send your product to: [email protected]

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund and return policy, contact us:

• Email: [email protected]

• Phone: +2348101017885

• Address: 3, Kodesho Street, off Olayeni Ikeja Lagos

Thank you for shopping with Datazeal. We value your business and are here to ensure your experience is seamless and enjoyable.